DELIVERY

Orders placed over weekends will be processed on Monday (with the exception of public bank holidays).

PEACE OF MIND

For your peace of mind, we send your order by Royal Mail trackable services which require a signature. You will be given your tracking reference so that you can follow the progress of your item from us to you on the carrier’s website. Alternatively, you can track the progress of your order by logging into your account.

UK DELIVERY

Standard deliveries made within mainland UK are sent via Royal Mail Recorded Delivery and require a signature. You can expect to receive your order within 2 -3 working days from when the item is dispatched.  Express orders are sent via Royal Mail Special Delivery, guaranteed to arrive by 1pm the next day and require a signature.

INTERNATIONAL DELIVERY

All international orders are sent by Royal mail tracked and signed for. Customers in Europe should receive their orders within 2-3 working days from when the item is dispatched. Customers outside Europe will receive their orders within 5-7 working days from when the item is dispatched.

HOW TO CANCEL OR AMEND YOUR ORDER

Please note that your garment is made to order and allow up to three weeks for your order to be dispatched. Cancellations and amendments cannot be made to your order once your order has been dispatched. However, should you change your mind, your purchases can be returned for a refund within 14 days of receiving your order. If you decide to order additional items a new order can be placed.

PRESENTATION

Your luxury Bustoire garments will be protected in layers of tissue and presented in our beautiful white and gold box, with our signature gold bow.

IMPORT TAXES & DUTIES

If you are ordering from outside the UK or EU, you may be charged import taxes and duties.  These must be paid in order to release your item from customs. Import fees vary from country to country and we unfortunately cannot advise on individual costings as they are out of our control. We are not able to refund you these charges.