FAQS

PREORDER PRODUCTS

When will my preorder item be delivered?

Pre-order items will have the approximate date of availability on the product page. You will receive an email to notify you when your order is ready to be dispatched.

When will my card be charged for a preorder?

Payment of pre-orders are only charged when the order is available to be dispatched.  Your card details will be requested but no charges will be made until the order is ready to be shipped to you.

Can I cancel or change my preorder?

Yes, you can cancel or change your pre-order prior to the availability date displayed on the product page. Please email us at support@bustoire.com or call +44 (0)20 7971 1391 for assistance.

 

OTHER PRODUCT SERVICES

Can I cancel or change my order?

Items that are in stock are usually dispatched within 2 working days. This means that cancellations and amendments cannot be made to your order once payment has been taken. However, should you change your mind, your purchases can be returned for a refund or exchange within 14 days. If you decide to order additional items a new order can be placed.

 

DELIVERY

Do I need to sign for my delivery?

Yes, we recommend that you provide an address where someone will be available to sign for your order. If nobody is there a card will be left so that you can arrange redelivery or collection.

How can I track my order?

We will send you a confirmation email when your order is dispatched. This will include a tracking reference. Please go directly to Royal Mail’s website to track your order https://www.royalmail.com/track-your-item#/

 

RETURNS AND EXCHANGES

How can I return or exchange my order?

Please return or exchange your order by following the instructions in the return portal.  Log into your account, click return and have your order number ready. We only exchange orders for a different size in the same style. To exchange for a different style garment or colour, please return the original item and place a new order on our website. Please see our full returns policy.

 

FITTING AND SIZES 

How do I find out my nightwear size?

Bustoire garments are made in UK cup sizes. However, we provide a full guide on how to buy the ideal fit for you, wherever you are in the world. Please see our fitting and size guide pages, which provide all the information you need to find the perfect fit for you.

 

WEBSITE

Why should I register?

There are many benefits to registering with us.  You can save your search history, keep items in your basket, and check sizes of previous purchases. You can also save your payment details for a quicker and easier check out next time. Returns and exchanges are simple when you use your customer account, and you’ll also be first to hear about our exciting Bustoire news as it happens.

 

SECURITY

Will my payment details be safe?

We take security seriously at Bustoire and you can rest assured that you will have peace of mind when you shop with us. Our website uses Secure Sockets Layer (SSL) which is a global standard approved security technology. All the details you send to us are safely secured by encryption.

 

Josephine Babydoll in gold

Free silk eyemask with your first order